Help Centre
All the help you could need for your Trade Me Property Account!

All Articles
Relists and Relisting
Sometimes you need to withdraw a listing from Trade Me before the property has sold. If you intend to put this property back online, you will be actioning a relist. This is not the same as just pausing and restarting the listing. So there are some important things you need to know about relisting.
Changing your OneHub/Trade Me login email
This article is for anyone who no longer has access to the email address linked to their Trade Me/OneHub login — for example, an agent who's left an office, or an inbox that's been decommissioned.
Forgotten your OneHub password?
Locked out of OneHub? Your OneHub login is the same login as your Trade Me account, so you can reset it from the OneHub login page itself — it just runs you through the same reset process as a Trade Me password, because underneath it's one shared account.
How to Create a OneHub Agent Account
A OneHub Agent account allows you to build a professional online profile, download deep market/vendor insights, and easily claim your sold properties to build your public track record. Here is exactly how to set up your account from start to finish.
Branding Plus! Everything you need to know!
Want to maximise your brand’s presence and eliminate competitor noise? BrandingPlus is a premium takeover product that allows your agency to own 100% of the display ad space on your listing pages. This article contains everything you need to know about eligibility, design specifications, and campaign rules to get started.
School zone showing incorrectly or missing
Please read this article to understand how your listing school zones are displayed and how to troubleshoot when they are not appearing as expected.
Editing your listing's description or title
This article covers how to update the description or headline on a Trade Me Property listing, and the formatting rules that apply.
Adding or fixing a video or 3D tour
Trade Me allows you to publish a 3D tour and/or a video on your listing! This article lets you know how to make sure they appear correctly on your listing.
Open Home not showing on your listing?
If an Open Home you've scheduled isn't appearing on your listing, work through these steps.
Paying your Trade Me Property invoice
Trade Me offers three ways to settle your office invoice. Pick whichever works best for you and read this article to understand how it works.
Photo requirements and troubleshooting
Images make a listing pop! In this article you will find everything you need to know to make sure they are appearing properly on the site.
Applying, upgrading, or downgrading a package
This article covers how to apply a marketing package or product to a listing, and how to upgrade or downgrade one that's already live.
Changing a listing's category
Categories cannot be changed once a listing is live — if you've listed in the wrong category, you'll need to withdraw and re-create it. What happens next depends on the category and how much time has passed.
Suburb Ownership: Everything you need to know!
In digital real estate advertising, Suburb Ownership is a premium location-based marketing product. Read this article to learn how to get your suburb ownership campaign started!
How to create and Admin or Office OneHub Account
Use this guide to set up your Admin or Office account. Creating a OneHub account gives agents and offices a single, secure gateway to manage listings, access marketing materials, and collaborate with the team.
Changing a listing's address or suburb
A listing's location should always reflect its real-life position. Here's how editing works, and when it locks.
Understanding your Trade Me Property invoice
How to read and understand your Trade Me Property invoice and usage summary.