Help Centre
All the help you could need for your Trade Me Property Account!

All Articles
'Coming Soon' Product for Platinum Partners
Everything you need to know about Coming Soon listings, from creating one in OneHub to launching your full Platinum listing. Covers eligibility, what buyers see, what you can and can't do while it's live, how watchlisters carry over, and your marketing report.
Residential for Sale and New Homes: Audience Boost!
Reach active buyers beyond Trade Me — a $199, seven-day ad campaign across social and display networks, repeatable anytime during a listing.
Watchlist Connect
How Platinum listing agents can communicate directly with watchlisters!
API Help: Listing on Trade Me through your CRM.
This page covers all the help needed to connect your Trade Me account to your CRM and publish listings!
Commercial Products
Here you can find all the information on our products available for Commercial for Sale and Lease listings.
Trade Me Property 2026 Pricing
All the prices you need to know for your Trade Me Property account.
Relists and Relisting
Sometimes you need to withdraw a listing from Trade Me before the property has sold. If you intend to put this property back online, you will be actioning a relist. This is not the same as just pausing and restarting the listing. So there are some important things you need to know about relisting.
Changing your OneHub/Trade Me login email
This article is for anyone who no longer has access to the email address linked to their Trade Me/OneHub login — for example, an agent who's left an office, or an inbox that's been decommissioned.
Forgotten your OneHub password?
Locked out of OneHub? Your OneHub login is the same login as your Trade Me account, so you can reset it from the OneHub login page itself — it just runs you through the same reset process as a Trade Me password, because underneath it's one shared account.
How to Create a OneHub Agent Account
A OneHub Agent account allows you to build a professional online profile, download deep market/vendor insights, and easily claim your sold properties to build your public track record. Here is exactly how to set up your account from start to finish.
Branding Plus! Everything you need to know!
Want to maximise your brand’s presence and eliminate competitor noise? BrandingPlus is a premium takeover product that allows your agency to own 100% of the display ad space on your listing pages. This article contains everything you need to know about eligibility, design specifications, and campaign rules to get started.
School zone showing incorrectly or missing
Please read this article to understand how your listing school zones are displayed and how to troubleshoot when they are not appearing as expected.
Editing your listing's description or title
This article covers how to update the description or headline on a Trade Me Property listing, and the formatting rules that apply.
Adding or fixing a video or 3D tour
Trade Me allows you to publish a 3D tour and/or a video on your listing! This article lets you know how to make sure they appear correctly on your listing.
Open Home not showing on your listing?
If an Open Home you've scheduled isn't appearing on your listing, work through these steps.
Paying your Trade Me Property invoice
Trade Me offers three ways to settle your office invoice. Pick whichever works best for you and read this article to understand how it works.
Photo requirements and troubleshooting
Images make a listing pop! In this article you will find everything you need to know to make sure they are appearing properly on the site.